Work Experience
Allstate | UX Design Manager
MAY 2023 – PRESENT
Lead UX design team in modeling how to use human-centered design to frame problems, uncover patterns, discover opportunities, visualize concepts and deliver meaningful experiences. Serve as the steward for the end-user by championing lean UX practices in a fast-paced agile environment. Collaborate with key stakeholders, UX team members, UX leadership, product managers, developers, and end-users to define, design, ship and iterate products.
Allstate | Senior Product Designer
NOV 2021 – MAY 2023
I led a design team to support a fundamental understanding of how our UX organization functioned, helped develop personal and UX practitioner goals, and bridged our design initiatives with business strategy. Together, we created user experiences that were usable, useful, and enjoyable in a highly collaborative, team-based environment. I worked directly with product managers, developers, users/customers, and stakeholders to define, design, and ship products and services. I fostered a user-centered approach and guided product decisions through user research, customer development, and iterative feedback loops.
Princess Cruises | Product Designer
NOV 2015 – NOV 2021
I led a team that maintained our internal design system and web style guides and implemented new design patterns across all agile scrum teams. I created prototypes, oversaw production specs, and facilitated design reviews with stakeholders. I collaborated closely with product managers, developers, researchers, and marketing teams. I managed cross-media projects involving branding, illustrations, and UI design.
Scrubs AC, Inc. | UX/UI Designer
MAY 2012 – NOV 2015,
Sonya Dakar | UX/UI Designer
JAN 2011 – MAY 2012
Todan USA Inc. | Graphic Designer
SEP 2009 – JAN 2011
Morgan Peabody Inc. | Graphic Designer
MAY 2008 – NOV 2008
Skills
People: Network Building • Cultivating Well-Being • Building Learning Habits • Developing Adaptable & Resilient Mindsets • Building Strong Relationships • Developing Psychological Safety • Fostering Learning Teams • Aligning Teams Purpose
Design: Design Systems • Style Guides & Pattern Libraries • Production Redlines • User Flows • Illustration & UI Graphics • Print Design • Strategy & Vision Presentations • Concept Sketches • Motion Design • HTML • CSS
Prototyping: Sketching • Story Boarding • Card Sorting • Wireframes • Rapid Prototyping Using Figma, Invision, Adobe XD & Sketch
Research: User Research • Personas • Journey Mapping • Hypothesis • A/B Testing • Usability Testing
Collaboration: LUMA Method Practitioner • Organizing Workshops • Facilitating Design Critiques • Self Starter • Detail Oriented • Flexible • Communicative
Hobbies: Drawing • Oil & Acrylic Painting • Sculpting • Mural Painting
Education
Los Angeles Mission College
2004 – 2007, SYLMAR CA
California State University of Northridge
2008 – 2010, NORTHRIDGE CA
Certifications: Coursera: Foundations of UX, UX Research & Prototyping • LUMA Institute: Certified Practitioner of Human-Centered Design • McKinsey & Company: Business Strategy, Problem Solving, Adaptability & Resilience • Southern New Hampshire University: Foundational AI literacy, Ethical considerations in AI use, Practical applications of AI technologies
